Jeff, I just wanted to formally thank you and your team for the exceptional support your 2023 Boston Marathon Tour provided. As previously mentioned, Allyson and Karen, as the most visible members of your team, always displayed a positive life outlook, smiling enthusiasm, and were quick and effective problem solvers. The other tour members, with whom I interacted, all said equally positive comments about everyone on your team, including yourself.
Love dealing with MTT! Wish everyone offered the same great service you do.
I plan on using Marathon Tours again because everything was perfect and the staff was excellent and caring.
I wanted to let you know how happy I was that I decided to use Marathon Tours for the Boston marathon this year. With the rescheduling and cancellation of the 2020 marathon, I am so appreciative of all the extra work you had to do to make this happen. Your customer service skills are impeccable! Attending the cocktail party, dinner and the bus tour, and all the great advice and fun stories about the Boston Marathon really made this even more special and exciting. I also met some great running women at the various functions which was also a great bonus.
Just a short note to thank you and your staff for such a smooth and easy process today in reserving a room for the 2021 Boston Marathon. I know you all get grief when things don't go as we runners want, however, I think we forget to thank you when things go well. So thanks so much. It was fast and easy.
Thank you for all you have done to schedule and then reschedule the VIP Tour. While as runners all we had to do was keep going right, left, right, left a zillion times, I can only imagine all you and your team had to do to scramble to make changes. And then to have it cancelled must be exhausting to say the least. I look forward to doing a marathon with your company at a future date.Thanks for everything.
I wanted to send a note to acknowledge the outstanding communication, action and response from Allyson Johnson with the postponement of the Boston Marathon. These unprecedented times, and her commitment to customer satisfaction has been outstanding and I thank you!
I have always booked my room through Marathon Tours for Boston. Next year will be my 4th straight year running the marathon.
The hotel that I booked on-line (Sheraton Boston) was only available starting Friday night before the marathon, but I was planning to arrive on Thursday. I called Marathon Tours to see if they could add Thursday night to my reservation, and Allyson was able to do that after working with the hotel. Thank you!
Really nice and smooth experience when booking on marathon tours' website. Also easy and fast to make changes when I wanted to add one more night to my booking.
Really simple process. I booked for Boston 2014 using Marathon Tours, so I was happy to be able to do so again.
As usual, the entire team was at our service and made the whole planning stage of this trip a breeze.
It was very well run. I felt like I was taken care of. Everyone was so nice and supportive. First time using marathon tours will definitely use again!
This was my first Boston Marathon, and being in this package made the logistics of getting to the race, and knowing all of the details of the race seamless. I'm so glad that I got this package.
Everything went so smoothly. Everyone was genuinely "NICE". Allyson accommodated the addition of a family member to my VIP package very quickly and willingly only days before the event... she did it within an hour! This was important because I was also trying to book one of the few remaining seats on our flight for that person. The itinerary was put together extremely well. The food was incredibly good and plentiful... the restaurants were classy and excellent. The VIP bus transfer to the start is priceless!!!
This was my 4th time to Boston to run the marathon and it was by far the best experience because it was Marathon Tours!
Staying on the coach in the athlete's village. We were warm and dry. We chatted comfortably with new friends. We had the best possible pre-race experience. I liked the location of the hotel to the finish line. With the weather so terrible, it was great knowing I only had to walk two blocks back to my room.
My name is Jennifer Kahn and I am running the Boston Marathon in 2013. I just called your helpline and spoke with a woman named Nicole.
She was SO HELPFUL and amazing, and I just wanted to let you know that her kindness and ability to accommodate my hotel needs really made a difference to me.
Thanks again!
